Langues: fr/nl/en
Lieu de travail: Zaventem
Date de début et durée: Asap, cdi
Type de contrat: employé
Niveau d'études: humanités
Référence: D/3745

Fonction
Mission:
· Integrated in a team, you will give support in first line to customer users for IT related problems or requests via Self Service Tickets, phone or email.
· After an accurate identification of the request or the cause of the user's problem, you solve the incident if possible and if needed you make a timely escalation of the more complex incidents to second level support group.
· You follow the tickets you are in charge of and take care of the backlog in order to guarantee our contract agreements.
· By your professionalism, you will insure the promotion of the services of our IT service desk to the customer users.
· On-site support for users can also be part of your daily tasks such as add, install, move and change of hardware and software.


Profil
Profile:
· You speak Dutch and French with a good knowledge of English
· You have a passion for IT and you like to share your knowledge with others to solve their IT problems
· You are flexible and willing to eventually work on holidays, week-ends and nights in shifts
· A first experience in a customer service in the IT sector is a plus
· You have a good knowledge of hardware, operating systems Windows (Linux is a plus) and Microsoft Office with a basics of networks and telecommunication (TCP/IP)
· You are structured and able to fast find the source of the problem


Remarques
We offer:
In addition to a friendly work environment, we offer a full-time contract with a competitive salary and excellent fringe benefits. Beside that we also offer you the opportunity to grow within our organization and this with the proper trainings.
As we consider our people to be our most valuable assets, we invest considerable resources to provide on-going training that builds and extends professional, technical and management skills in all areas.
To this we can add a challenging, attractive career path within a large IT company. The opportunities can fit perfect your competences and ambitions. You can develop yourself towards a technical expert or consultant or evolve in people and business management.

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